Frequently Asked Questions (FAQs)

Payment Gateway
Plutus Smart

1. What is the difference between Bank EMI and Brand EMI?

Under Bank EMI, the customer bears the interest of the loan, whereas, in the case of Brand EMI, the interest is borne by the manufacturer of the product (OEM). Brand EMI is also known as no-cost EMI.

2. How can I view the EMI payment option?

Please pass 'ppc_PayModeOnLandingPage' with value 4 for EMI payment option.

3. How will I add the Brand EMI payment option on the transaction page?

Send the product name, SKU of the OEM and product code (Product ID stored at the merchant's end)to developer.support@pinelabs.com. When you receive a confirmation on the configuration of the product, you need to perform a transaction and post the product code in parameter 'ppc_Product_Code'.

4. How will I get the Bank EMI payment option on the transaction page?

Send a mail to developer.support@pinelabs.com, Once the team confirms on configuration, you can go ahead and verify the same by performing a transaction. Do remember that you have posted 'ppc_PayModeOnLandingPage' parameter with values 4.

5.How can I check the EMI of a product?

You can check the EMI of a product using the EMI calculator. Please refer to the EMI calculator document for details.

6. What is the UAT and production URL on which I have to send the transaction request?

UAT - https://uat.pinepg.in/PinePGRedirect/
Production - https://pinepg.in/PinePGRedirect/

7. What is the UAT and production URL for enquiry and refund call?

UAT - https://uat.pinepg.in/api/PG
Production - https://pinepg.in/api/PG

8. What is UAT and production URL for EMI calculator?

UAT - https://uat.pinepg.in/api/BrandEmiCalculator
Production - https://pinepg.in/api/BrandEmiCalculator

1. How can I upload my Billing APP on the test device?

You can upload the App via the USB cable or bluetooth on the test device directly. Once you test out the payments integrations, the APP needs to be routed through the Pine Labs App store for live deployments. The App will be checked for code compliance and security before the same moves to App store.

2. Are there any compatibility requirements which we need to follow while we integrate our Billing APP in your terminal?

Your Billing APP should be compatible to Android version 5.1 which is supported on our terminal currently. In case the Android version is updated at our end for the terminals, you may require your app to be updated to the same version in order to be compatible with such version. Such changes will be communicated to you well in advance by our team.

3. What is the APP update process in case I want to push a newer version of the app?

Any update to your Billing App has to be submitted to Pine Labs team as they will approve / sign the new release and push the update via App store.

4. How can I test the various API integrations like Payments ?

You can download Simulator App and test the Integration on mobile device. You will also be provided with the Test terminal as a part of the Integration starter kit. You may upload your Billing App on test device integrated with our Payment APIs to start testing the End to End flows.

5. Will I get charged while testing the Payments flow on the test device?

No, the device is strictly for the testing purpose. But you can see the entire flow for the available payment modes.

6. Does Plutus smart support External hardware connectivity for my Billing APP?

Yes, the Plutus Smart device supports external hardware connectivity both through the wired attachment and via Bluetooth connectivity. You can connect an external scanner and via an additional attachment with device provided by Pine Labs basis the requirement.

7. Can our Billing App access the NFC hardware of the device directly for accepting closed loop cards issued by me ?

No. Billing App cannot directly access the NFC hardware of the device. As per compliance, only the Plutus payments App can access the NFC hardware. However, you can accept your closed loop card on the device if the same has been developed in the Payments APP by Pine Labs team. The development is taken up on case to case basis with a fixed TAT.

8. What if my Billing App works on an Intranet?

If your Billing APP works on an unsecured Intranet offline, the same can be connected directly using device WIFI. In case, there is an additional firewall which requires authentication on clients browser, the same will not work as the device does not allow any browser app.

9. Can the API integrations happen directly by Plutus Smart team?

We recommend that the API integrations happen at your end. Our tech team support is available for troubleshooting any issues which may come at the time of integration. You can reach out to your sales SPOC or write us at developer.support@pinelabs.com

10. Will Google Play services work?

No, Google Play services won't work on the terminal. Hence, services like Google analytics, Firebase, app notifications won't work. Also, automatic update of billing app would only work via Pine Labs App Store after signing of the app by Pine Labs security team.

11. Can we access browser app to open web URLs etc. required for our app?

There is no browser client app available for the terminal, browser dependent features can be opened as in-app WebView content.

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