Frequently Asked Questions

1. What connectivity modes are supported?

Serial port/USB Slave/USB Device port/Ethernet

2. What is connectivity IP Address and port for UAT?

IP- 115.249.18.83 Port- 8094
IP-14.140.28.201 Port- 8094

3. What is connectivity IP Address and port for Production?

IP- 180.179.219.225 Port- 8095

4. GPRS Service Provider and APN

Airtel APN- airtelgprs.com

5. How can do the activate the terminal?

Open Payments app--Tap on menu bar--Activate

6. How can do the settle the terminal?

Open Payments app--Tap on menu bar--Settle Batch

7. How to connect to a PAX terminal using serial cable?

PAX Base would be required to connect Serial Communication

8. How to connect to a PAX terminal using USB slave?

PAX Base would be required to connect USB slave

9. How to connect to a PAX terminal using USB device port?

USB cable should be connected on terminal via c type port

10. How to connect to a PAX terminal using Ethernet?

PAX Base would be required to connect Ethernet

11. Is it mandatory to click on save settings after any configuration changes?

Yes. Clicking on save settings is mandatory

12. Is Admin rights required to install the pad controller?

Yes, Admin rights required to install the pad controller.

13. Is pad controller must be in running state to initiate the transaction?

Yes, pad controller must be in running state to initiate the transaction.

14. Which ECR mode supported in Pad Controller?

TCP/IP
Plutex

15. If I restart the PC, do I need to re-configure the connection and device details?

No. After restarting, just launch the PoS controller app, and all the previously saved configurations will be displayed on the home screen

16. What are the details received during scanning of the device connected over a serial cable (wired connectivity)?

For wired connectivity, below are the details received:
• Device ID
• Device serial number
• Device connected port
• Device connection mode (Com/TCP)

17. What are the details received during the scanning of the device connected over IP (Wi-Fi/Ethernet)?

For wifi connectivity, below are the details received:
• Device ID
• Device serial number
• Device TCP port
• Device TCP IP

18. What connectivity modes are supported by Windows?

Comm/serial and TCP-IP

19. What connectivity modes are supported by Linux?

Comm/serial and TCP-IP

20. What connectivity modes are supported by Android?

BT and TCP-IP

21. A Demo Application for Billing System Integration is available?

Yes. A demo application for billing system integration is available and is part of the SDK. Please refer to the SDK page for the respective platforms

22. What is PoS Controller Integration?

POS Controller is an application running on Windows or Linux systems which can be used to connect with the payment terminal to process the request received from billing application

23. Which Java version is supported for PoS Controller Integration?

Your PC should support the JDK 1.8 path set in Environment Variable & above for integration with the PAX Android device

24. What type of Platform is supported for Integration on Pine Lab Smart terminal?

Linux and Windows

25. What peripheral hardware is supported on the PAX Smart terminal?

Bluetooth printer and bar code scanner

26. How can I use the fallback connection on a PoS controller with a smart PoS application?

You can check the Allowed fallback Checkbox and select Priority 1 as TCP/IP or COM/Serial with the Smart PoS Controller and send payment transaction requests to the terminal

27. Can we connect more than one terminal at a time?

Yes, the PoS Controller Application will allow the connection of more than one PAX device with COM and TCP/IP

28. Which payment modes can I test on the test devices?

While you can pass any tender mode in the API request, you can test basic debit/credit card sale transactions on the test devices. Other payment modes can be turned based on the requirements

29. Will I be charged while testing the payment flow on the test device?

No, the device is strictly for testing. However, you can see the entire flow for the available payment modes

30. Can we connect any other device other than the PAX Device on the POS Controller?

No. The PAX Device will provide the TID and Serial Number to the PoS Controller through the PoS Bridge App. The PoS Controller should display only PAX devices

1. What connectivity modes are supported?

Wifi/GPRS

2. What is connectivity IP Address and port for UAT?

IP- 115.249.18.83 Port- 8094
IP-14.140.28.201 Port- 8094

3. What is connectivity IP Address and port for Production?

IP- 180.179.219.225 Port- 8094
IP- 103.215.234.21 Port- 8094

4. How to configure IP Address in terminal?

Open Payments app--Tap on menu bar--Set Connection--Network(Wifi/GPRS)

5. How can do the activate the terminal?

Open Payments app--Tap on menu bar--Activate

6. How can do the settle the terminal?

Open Payments app--Tap on menu bar--Settle Batch

7. Which method is supported to upload/get status/cancel the transaction?

POST Method

8. What is the UAT environment URL to upload/get status/cancel the transaction?

Upload--

Get status--

Cancel--

9. What is the Production environment URL to upload/get status/cancel the transaction?

Upload--

Get status--

Cancel--

10. How can complete the cloud transaction manually?

Open Payments app--Tap to see--all payments--cloud Based Transaction-- Get Open Transaction

11. How can complete the cloud transaction by entering the PTRN number manually?

Open Payments app--Tap to see--all payments--cloud Based Transaction--Sale--Enter Plutus Txn Ref ID

1. What connectivity modes are supported?

Wifi/GPRS

2. What is connectivity IP Address and port for UAT?

IP- 115.249.18.83 Port- 8094
IP-14.140.28.201 Port- 8094

3. What is connectivity IP Address and port for Production?

IP- 180.179.219.225 Port- 8095

4. GPRS Service Provider and APN

Airtel APN- airtelgprs.com

5. How can do the activate the terminal?

Open Payments app--Tap on menu bar--Activate

6. How can do the settle the terminal?

Open Payments app--Tap on menu bar--Settle Batch

7. How to Activate the Home App in UAT Environment?

Open the Home App on the terminal.
Enter the URL- https://masteruat.pinelabs.com
Click on Activate
Enter user name and password- 1234

8. How to Activate the Home App in Production Environment?

Open the Home App on the terminal.
Enter the URL- https://master.pinelabs.com
Click on Activate
Enter user name and password- 1234

9. How to Clear Home App Data from Storage?

Open Settings on the terminal.
Navigate to Apps.
Select the Home App.
Go to Storage.
Click on Clear Cache.

10. Which Type of Terminal is Used for App Development and Testing?

Debug terminals are used for application development and testing.

11. Which Programming Languages are Supported for App-to-App Integration?

React Native, Native Android, Hybrid applications, Kotlin etc

12. How Can We Get the Application ID?

The Pine Labs Integration Team will share the Application ID mapped against the provided package name.

13. Can multiple app have the same Package name?

No, Each application must have a unique package name.

14. Will the UAT Application ID and Production Application ID be the Same?

No, The UAT Application ID and Production Application ID are different.

15. Can any terminal use the app?

The application can be used on any terminal after it app is enabled on the terminal from the Pine Labs side.

16. Which SDK is required for printing?

Peripheral app is required for printing, It can be installed from the Pine Labs App Marketplace.

17. Can We Print Images Using the Application?

Yes, image printing is supported.

18. Production Release Build – APK Compliance Checklist

• The APK must be a Release Build.
• Debug builds are not permitted for production release.
• The APK must be developer-signed.
• Signing must support: V1 (JAR Signature), V2 (APK Signature Scheme)
• All network communication must use HTTPS.
• Clear Text Traffic must be disabled for the application.
• All credentials, secrets, and sensitive data must be encrypted.
• Debug flag must be set to false.
• Backup enabled flag must be set to false.
• Clear text traffic is Enabled For App should be false.